About Yalanji Arts
Yalanji Arts specialises in handcrafted ceramics, screen printed textiles and prints on paper celebrating the culture and deep respect, knowledge and connection to the richly diverse rainforest and ocean environments of Kuku Yalanji Country.
Yalanji Arts is located within the Mossman Gorge Aboriginal community, on the border of the World Heritage listed Daintree National Park. We are a 100% Aboriginal owned art centre, providing support and advocacy for Kuku Yalanji artist from Mossman Gorge & the surrounding area.
Shipping policy
Shipping Rates: Free
Packaging and Delivery Methods: All prints rolled carefully with tissue paper and placed inside heavy-duty rigid mailing tubes.
Processing Time: All orders are dispatched within 2 to 5 business days.
Transit Times: It usually takes 2 to 8 business days domestically via Australia Post.
Refund policy
All Sales Are Final
Every print on paper is of high quality. Because of the delicate nature of fine art prints, we do not accept returns, exchanges, or cancellations for change of mind. Please review your order carefully before completing your purchase.
Damaged or Defective Items Only
The only exception to our final sale policy is for items that arrive damaged or defective. We take great care in packaging our prints, but if your order is damaged during transit, we will gladly arrange for a replacement or a refund.
How to Claim a Replacement or Refund:
- Timeframe: You must notify us via email within 48 hours of the tracking delivery time.
- Evidence: Your email must include your order number and clear, high-resolution photographs of both the damaged print and the original packaging (including the outer shipping tube or box).
- Resolution: Once verified, we will process a replacement at no extra cost to you. If a replacement is unavailable, a full refund will be issued to your original payment method.
Important Conditions:
- Reports of damage received after the 48-hour window will not be eligible for review.
- We cannot accept claims for prints that have been bent, scratched, or stained due to improper handling, unrolling, or framing by the customer.
Return policy
All Sales Are Final
Every print on paper is of high quality. Because of the delicate nature of fine art prints, we do not accept returns, exchanges, or cancellations for change of mind. Please review your order carefully before completing your purchase.
Damaged or Defective Items Only
The only exception to our final sale policy is for items that arrive damaged or defective. We take great care in packaging our prints, but if your order is damaged during transit, we will gladly arrange for a replacement or a refund.
How to Claim a Replacement or Refund:
- Timeframe: You must notify us via email within 48 hours of the tracking delivery time.
- Evidence: Your email must include your order number and clear, high-resolution photographs of both the damaged print and the original packaging (including the outer shipping tube or box).
- Resolution: Once verified, we will process a replacement at no extra cost to you. If a replacement is unavailable, a full refund will be issued to your original payment method.
Important Conditions:
- Reports of damage received after the 48-hour window will not be eligible for review.
- We cannot accept claims for prints that have been bent, scratched, or stained due to improper handling, unrolling, or framing by the customer.
