Engawala Art Centre Engawala, NT

Shipping policy

Shipping Policy – Engawala Art Centre

Thank you for supporting Aboriginal art and culture through your purchase from Engawala Art Centre. We are proud to share the work of our artists with people around the world. Please review our Shipping Policy below to understand how we process and deliver your order.

Order Processing

• Orders are processed within 3–7 business days after payment confirmation.

• Each artwork is carefully packed to ensure safe delivery, with particular attention to the unique materials and designs used by our artists.

• Processing times may be slightly longer during busy periods or due to the remote nature of our location in Central Australia.

Shipping methods and timeframes

Domestic (within Australia)

• Standard Shipping (Australia Post or Courier): 5–10 business days

• Express Shipping: Not available from our remote community.

International

• Standard International: 10–21 business days

• DHL Express or similar (if available): 7–14 business days

Please note: Delivery times may vary depending on customs clearance, destination, and local postal services.

Shipping costs

• Shipping costs are calculated at checkout based on the destination, package size, and shipping method.

• We offer free shipping within Australia.

• Customers are responsible for any customs duties, taxes, or import fees applied by their country.

Packaging and handling

• Artworks are rolled (for canvases) or securely boxed (for framed or fragile pieces).

• We use protective materials to prevent damage during transit, including weatherproof wrapping and cushioning.

• All items are handled with the utmost respect for the cultural and artistic value of the work.

Tracking and delivery

• Once your order is shipped, you will receive a tracking number via email.

• If your package is significantly delayed or lost in transit, please contact us and we will assist with resolving the issue through the shipping provider.

Local pickup

• If you are visiting our Art Centre, you may choose to pick up your purchase in person. Please contact us to arrange a pickup time. The Art Centre is located at 24 Webb Street, Engawala (turn off the Plenty Highway onto the Delmore Downs Road 15 kms east of Gemtree).

Returns and damaged items

• Due to the unique and cultural nature of our artwork, we do not accept returns unless the item arrives damaged or defective.

• If your order is damaged upon arrival, please notify us within 7 days of delivery. Include clear photos of the damage and the packaging.

• We will work with you to arrange a replacement, repair, or refund where appropriate.

Contact us

For questions regarding your shipment, please contact our team:

📧 Email: [email protected]
📞 Phone: 0475 417 473
🌐 Website: www.engawalaarts.com.au

Refund policy

Engawala Art Centre – Returns and refunds policy

Engawala Art Centre wants happy customers! However, sometimes things do not go as intended and occasionally a customer may wish to return an artwork. We aim to ensure fairness while maintaining the integrity of our artists’ work and programs.

Conditions for returns or refunds

We are happy to consider a return or a refund under the following circumstances:

• The item was not what was ordered.

• There was an unreasonable delay in shipping the artwork.

• The artwork arrived broken or not in reasonable condition.

• The item was not as described on the website.

Refunds can only be made within 30 days of purchase.

In the above circumstances Engawala Art Centre will provide the customer with a pre-paid postage label to send the item back.

Returning an unwanted artwork

If a customer decides that they do not want the artwork they can ask for it to be replaced by an alternative artwork at a similar price. In this circumstance the purchaser will have to pay to have the artwork returned. On the return being received another artwork will be dispatched and the Art Centre will cover the delivery cost.

Limited edition prints may be eligible for exchange or store credit within 7 days of purchase, provided they are returned in original condition.

Return packaging

Returns should be made in the original packaging or similar packaging (to avoid damage).

How to make a return

To make a return send us a message on the website Contact Page or use one of the email addresses below. Include an explanation of why a return or refund is being requested. Please quote the purchase code which you can find in the email sent to you when you bought the artwork.

Contacts

Email

[email protected]

[email protected]

Phone

+61 (0) 475 417 473

Return policy

1. 1. 2. Returning an unwanted artwork

If a customer decides that they do not want the artwork they can ask for it to be replaced by an alternative artwork at a similar price. In this circumstance the purchaser will have to pay to have the artwork returned. On the return being received another artwork will be dispatched and the Art Centre will cover the delivery cost.

1. 1. 3. Return packaging

Returns should be made in the original packaging or similar packaging (to avoid damage).

1. 1. 4. How to make a return

To make a return send us a message on the website Contact Page or use one of the email addresses below. Include an explanation of why a return or refund is being requested. Please quote the purchase code which you can find in the email sent to you when you bought the artwork.

Janine: [email protected]

Taffy: [email protected]