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Kaiela Arts Shepparton
530 Wyndham Street Shepparton, VIC
Kaiela Arts Shepparton
530 Wyndham Street Shepparton, VIC
About Kaiela Arts Shepparton
Established in 2006, Kaiela Arts is one of only two Aboriginal art centres in Victoria, located on Yorta Yorta Country in regional Victoria in Shepparton. We are a unique space for Yorta Yorta (and other mobs) to connect with culture, Country, stories and history, through the arts. Occupying the ground floor of the Shepparton Art Museum, we provide a working studio, materials and equipment for over fifty Aboriginal artist members to create work across ceramics, painting, weaving and screen-printing.Our artists sell and present their work in our hybrid gallery retail space – also a place for the broader community to connect with and purchase local Aboriginal art and stories.
We facilitate cross-generational strategic initiatives, partnerships and community arts programs designed to strengthen our collective, build connection to Country, and deepen and expand creative practices, through collaboration and cultural immersion. We support truth-telling and safeguarding of cultural practices, creating platforms to tell stories, express culture and create art in ways that advance self-determination, well-being and prosperity of First Peoples. We are also a strong contributor to Victoria’s cultural story and creative industries, supporting the reclamation and regeneration of south-east Australian Aboriginal art and cultural practices.
Shipping policy
Shipping rates and delivery estimates
For all artworks included in our online booth, shipping costs are included in the artwork retail price.
Shipment confirmation and order tracking
We will provide you with tracking and delivery information once we have dispatched your goods.
Customs, duties, and taxes
Kaiela Arts Shepparton is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Kaiela Arts Shepparton is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Refund policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your financial institution, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Return policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the artist.
There are certain situations where only partial refunds are granted: (if applicable)
- Book with obvious signs of use.
- CD, DVD or software that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
